PROJECT START

Understand client & goals

Always

  • Talk with client and stakeholders
  • Understand project goals
  • Understand software purpose

Project-specific

  • Analyze current & comparable systems
  • WCAG 2.0

Analyze current system

Analyze current workflows

Kickoff

Understand user & context

Always

  • Understand users’ needs

Project-specific

  • Create personas / use cases / customer journey
  • Contextual inquiry
  • Analyze analytics & tech support calls

Workshops

Personas

Analytics

Sitemap

Always

  • Create sitemap
  • Create information architecture
  • Discuss completeness with team

Project-specific

  • Involve domain expert / lead architect in creation process
  • Involve client and stakeholders
  • Digital version

Paper

Detailed

Global functions

Wireframes

Always

  • Brainstorm several options
  • Draw wireframes (paper & digital)
  • Write header texts

Project-specific

  • Brainstorm with team
  • Present and brainstorm with client
  • Click-dummy for user testing
  • Write bodytext

Paper

Desktop

Mobile

Usability testing

Always

  • Prepare goal, method, materials
  • Recruit users and perform test
  • Pilot test with colleague
  • Closing interview

Project-specific

  • Click-dummy wireframes / design
  • Use online testing platform
  • Card sorting for IA

Mobile

Desktop

Complex task

Visual design

Always (although often I don’t do the visuals)

  • Review all findings
  • Review CI & brand guides
  • Check feasibility with team

Project-specific

  • Add animations / physics effects
  • Convert to working prototype

Website

Cloud app

Mobile

Review

Always

  • Check look ‘n feel (on different devices)
  • Test interaction
  • Write documentation: functional description & design reasoning

Project-specific

  • Issue reporting
  • Project process & teamwork reflection

Issue reporting

Look 'n feel

Documentation

PROJECT END / ITERATE