Process

Always

• Talk with client and stakeholders
• Understand project goals
• Understand software purpose

Project-specific

• Analyze current & comparable systems
• WCAG 2.0

Always

• Understand users’ needs

Project-specific

• Create personas / use cases / customer journey
• Contextual inquiry
• Analyze analytics & tech support calls

Always

• Create sitemap
• Create information architecture
• Discuss completeness with team

Project-specific

• Involve domain expert / lead architect in creation process
• Involve client and stakeholders
• Digital version

Always

• Brainstorm several options
• Draw wireframes (paper & digital)
• Write header texts

Project-specific

• Brainstorm with team
• Present and brainstorm with client
• Click-dummy for user testing
• Write bodytext

Always

• Prepare goal, method, materials
• Recruit users and perform test
• Pilot test with colleague
• Closing interview

Project-specific

• Click-dummy wireframes / design
• Use online testing platform
• Card sorting for IA

Always (although often I don’t do the visuals)

• Review all findings
• Review CI & brand guides
• Check feasibility with team

Project-specific

• Add animations / physics effects
• Convert to working prototype

Always

• Check look ‘n feel (on different devices)
• Test interaction
• Write documentation: functional description & design reasoning

Project-specific

• Issue reporting
• Project process & teamwork reflection